Considering A Purchase

Q: What is TimberDocs?
Q: Why is TimberDocs qualified to develop SOPs?
Q: Are regulatory updates included with my TimberDocs purchase?
Q: In what form/format will by TimberDocs be delivered?
Q: What happens if I am not satisfied with my purchase?
Q: Are there discounts available to customers purchasing more than one TimberDoc?
Q: I’m not sure which TimberDoc(s) my business needs. Is there someone who can help me with this?
Q: What forms of payment are accepted by TimberDocs?
Q: Can I use TimberDocs for my City or County license?
Q: Do you offer any other types of documents for my business besides SOPs?
Q: I represent an association, group, or have multiple licenses. Are special packages or pricing options available!

ALREADY MADE A PURCHASE

Q: How long will it take to receive my TimberDocs?
Q: I have received my documents, but would like help implementing each procedure. Is there a training and/or implementation program available?
Q: I placed my order, but realized I have ordered the wrong TimberDocs. Can I modify my order?

TEchnical Support

Q: I didn’t receive a confirmation that my order went through, how do I get one?
Q: My order won’t go through, what do I do?

Contact Us, We’re Here To Help!

Email:

sales@timberdocs.com for more information about us, a sample of our SOPs, and a breakdown of our process and pricing.

support@timberdocs.com for customers in need of additional support, updates on documents, technical support with our website, and more.

Chat:

Live customer support and chat feature is available on our website between the hours of 8AM - 12PM and 1PM - 4PM (PST) by clicking the blue icon in the right-hand corner.