Considering A Purchase
A: Nice to meet you! TimberDocs was founded by a team of technical writers and subject matter experts with experience working in more than 20 regulated cannabis markets in both the U.S. and Canada. TimberDocs is a library of high-quality standard operating procedures (SOPs) necessary for the State licensing process in California and for day-to-day operations post-licensure. Choose your State, license type, Docs needed and answer a few questions about your Company. We'll take care of the rest!
A: TimberDocs was designed by a team of legal and subject matter experts and technical writers who have 30+ years of combined experience working in more than 20 regulated cannabis markets in the U.S. and Canada. We have won licenses on behalf of our customers and clients in some of the most competitive licensing processes including California, Ohio, Arkansas and Pennsylvania.
A: As application developers and former operators, all of us at TimberDocs understand that cannabis is an evolving area of governance with ever-changing rules and regulations. We are committed to growing with our customers, and that means supporting them through these changes however we can. As regulations continue to change in coming months and years, TimberDocs will keep our customers abreast of new releases. Rest assured, we are committed to keeping our customers updated on changes and new releases in a timely manner to ensure that they are able to maintain and exceed compliance requirements.
A: TimberDocs are emailed to you in PDF format once customization is complete.
A: While TimberDocs cannot offer refunds for document products due to their customization, we are committed to working with all customers to ensure 100% satisfaction. Please contact our Customer Support Team at firstname.lastname@example.org to file a complaint, ask a question, or to discuss next steps and resolutions.
A: Absolutely! A 15% discount is available to customers purchasing four or more TimberDocs. Simply add the promo code 4orMORE at time of checkout (and make sure you’ve got four TimberDocs—or more—in your cart!)
A: Absolutely, we are here to help! Please contact us at email@example.com and one of our cannabis experts will be happy to assist you. We also have a dedicated support team responding to online chat inquiries Monday - Friday, 9:00am - 5:00pm.
A: TimberDocs is pleased to accept money orders, checks, PayPal, bank deposits and all major credit cards. Cash is also accepted if delivered to us by the customer or pre-authorized by a member of our sales team.
Money Orders and Check
- Select money order or check at time of checkout.
- Make your money order or check payable to: TMBR DOCS, LLC.
- Mail your money order or check in the correct amount to our business address, and we will confirm your order once payment is received and deposited.
2600 W. 29th Ave, Suite A, Denver, CO 80211
- TimberDocs will accept bank deposit payments. Please select this option at time of checkout. A member of our team will contact you when your payment clears to confirm and provide a production timeline.
Cash on Delivery
- TimberDocs will accept cash-on-delivery (COD) payments when possible. Please contact firstname.lastname@example.org to learn more about this option and to see if COD payments are currently being accepted in your area!
Major Credit Card
- Pay with any major credit card at time of checkout!
- Pay via your PayPal account or securely through PayPal with any major credit card.
- Coming soon!
A: With so many cities and counties developing unique licensing and application processes, it would be too difficult for TimberDocs to offer customizable licensing materials at the local level. We would be happy to introduce you to our sister company, Point Seven Group, specializing in custom applications for local licensing processes.
A: Great question! As of now, we only offer SOPs, but stay tuned for other helpful documents, we’re working on them! If there is a specific type of document that you would love for us to provide, please let us know as we value your feedback! You can make suggestions by emailing us at email@example.com.
Yes! Please contact firstname.lastname@example.org to learn more about association, group, or bulk ordering.
ALREADY MADE A PURCHASE
A: Once your payment is received, we will request Company information so we can tailor your documents. These questions can be answered by phone or via our online Q&A submission form. Once we receive these answers from the Customer, TimberDocs enters the production phase and will be delivered to you via email in 7-10 business days. Need your Docs faster? TimberDocs offers expedited document assembly. Email email@example.com to learn more.
A: Yes! TimberDocs is pleased to offer an array of trainings, as well as consultative services. We work with our clients to ensure that TimberDocs don’t live in your email or in a binder—we want to help each customer use these documents in day-to-day operations so you can stay compliant, become more efficient and productive, and meet or exceed all cannabis State licensing requirements. For more information , please contact our Customer Support Team at firstname.lastname@example.org.
A: Absolutely. So long as the customization process has not yet begun, you may swap out the documents you ordered for the ones that you need. Customization typically begins within 24-48 hours of a customer completing the required questionnaire. Contact email@example.com to learn more.
A: We’re so sorry to hear this! Normally, you should receive an email confirmation within approximately 15 MINUTES. If that time has already elapsed, you may want to check your spam or junk mail folder to be sure your email server did not accidentally send it there. If you still haven’t received your order confirmation, please contact our Customer Support Team at firstname.lastname@example.org for further assistance.
A: We’re so sorry you’re experiencing this technically difficulty. Please contact our Customer Support Team at email@example.com and we will assist you promptly!
Contact Us, We’re Here To Help!
firstname.lastname@example.org for more information about us, a sample of our SOPs, and a breakdown of our process and pricing.
email@example.com for customers in need of additional support, updates on documents, technical support with our website, and more.
Live customer support and chat feature is available on our website between the hours of 8AM - 12PM and 1PM - 4PM (PST) by clicking the blue icon in the right-hand corner.